Not only do health care costs pose a challenge to many consumers, but billing issues often create a financial headache, too, text a new survey shows.
Cedar, a company that provides a platform for paying health care expenses, interviewed 1,607 consumers of health care services to gauge how painful the medical bill payment process has been for some of them. They learned that billing challenges often have far-reaching implications.
About a third of respondents believe health care providers can stand to improve the billing and payment process. For example, one of the biggest challenges consumers face is trying to learn what they will be expected to pay ahead of time. Approximately 60% of respondents said they’ve tried to find out what their out-of-pocket costs would be before receiving care. However, 51% of respondents said they either couldn’t get that information easily or the information they received was not accurate.
Another area that causes frustration among many health care consumers is the lack of digital billing options, such as online bill pay and email bill delivery. In fact, approximately 20% of respondents have provided a negative review of a health care provider because they had a bad digital experience. Read more @ https://tinyurl.com/49tpnh2x