FAQ's
Yes. We are a full-service billing agency. We do everything. We enter charges, post payments, send statements, do follow-ups, maintain database, and do daily backups. We provide high speed online, internet-based access to our system to allow your office to log on 24/7 and check claim status, run reports, and use built-in patient scheduler.
Yes. Most commercial insurance companies, as well as Medicare and BC/BS, accept electronic claims. However, there are still some companies that are not set up to receive electronic submissions. In these cases, the claims will be “dropped to paper” and sent as paper claims to the insurance company.
Yes. We send patient statements after primary and secondary insurance payments have been made. We will also follow up with patients on outstanding balances with friendly courtesy calls and reminder notes.
In most cases, we have free pick up for our local area clients. We also accept postal mails of superbills, EOB’s and new patient information. The client may also prefer to fax us the information on a daily basis.
Any More Questions?
Yes. Since most transactions occur over the fax, computer, and mail, the client can be anywhere in the country. Regardless of where your office is, a QueryMed representative will schedule regular monthly meetings to discuss any issue you feel is important.
All reimbursements are sent to the client’s office. The client will have the total control. The client will then send us a copy of the EOB so that we can post payments and follow up on denied/rejected claims.
No, we aren’t. We try to minimize the percent of your claims that get to be over 90 days. You’ll find you have only a small need for a collection agency. Over 90 days’ receivables, for most of our accounts, is under 5 percent.
We provide regular monthly reports detailing Accounts Receivable, Patient & Insurance Aging, Practice Analysis, and Patient Detail. We have the ability to provide a host of other reports customized to your specific needs.